Frequently Asked Questions (FAQ)

Orders & Shipping

When will my order arrive?

We process orders within 1–2 business days, and delivery generally takes 5–8 business days.

Is shipping free?

Shipping is free for all orders within the United States.

How do I track my shipment?

After your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package.

Do you deliver outside the United States? No, we currently ship only within the United States.

Returns & Refunds

What is your return policy?

You can return items within 30 days, provided they are unused, in their original packaging, and in the same condition as when received.

Do you offer free return shipping?

Yes, return shipping is fully covered.

How can I initiate a return?

To start a return, email us at contact@chicandtrendy.shop with your order details and the reason for the return. We’ll send you a prepaid return label. When will my refund be issued?

Payments

What payment methods are available?

We accept Visa, MasterCard, American Express, and PayPal.

Why isn’t my payment going through?

Check your billing information, confirm sufficient funds, and ensure your payment method is supported. If the issue persists, contact your bank or our support team for assistance.

Products

Do you sell only new products?

Yes, all our products are brand-new.

Are warranties included?

Some items may come with a manufacturer warranty. Refer to the product description or contact us for details. Contact Us How do I get in touch with support? Email us at contact@chicandtrendy.shop or call +1 825-425-3927. When is support available? Our team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).